NIU websites are updated by designated web contacts in coordination with the web team. The exact update procedure depends on the role assigned to the web contact:
- Coordinators request updates that are completed by the web team.
- Managers make updates in Cascade (our content management system) that are reviewed and published by the web team.
- Administrators make and publish updates in Cascade.
Most web contacts are coordinators and request updates through Freshdesk, our online ticketing system.
If you have any questions about web updates or need assistance, contact us at webcommunications@niu.edu.
Submitting Updates in Freshdesk
In general, requesting a web update in Freshdesk involves the following:
- Logging in to Freshdesk.
- Indicating the desired type of update.
- Providing a Word document with tracked changes indicating desired updates.
After you submit your update, we’ll complete it within three business days (with some exceptions for extensive updates). You’ll receive an email when the update is complete.
Freshdesk Tutorials
We’ve created detailed instructions on submitting updates in Freshdesk. Visit go.niu.edu/freshdesk-tutorial to learn more and watch video tutorials of each step in the process.
